We know you want your order as soon as possible! 
That's why we will always choose the BEST method to get your order to you. 
Sometimes this means we will switch the carrier
we use dependant on their backlog.
In recent times we have seen unprecidented delays!
Unfortunately this is totally out of our control. 
All orders will be dispatched from our
NSW warehouse within 2 business days. 
Our shipping days are
Monday  - Thursday
With the exception of public holidays. 
Order before 12pm and we will do our best to
ship your order the same day for you.
Our Standard Shipping is $12.95 Australia Wide, 
We also Offer EXPRESS Shipping for $18.95
or FREE SHIPPING with $199+ in orders
We will use the best shipping method for your area. 
International Shipping & Handling price varies
dependent on your items in the order.
This will automatically calculate upon checkout. 
International Shipping & Handling prices include packaging and Handling.
Can take up to 10 weeks to deliver internationally.


An email will be sent to you with your tracking number.
We use a courier service for the majority of our shipping. 
If it is NOT safe to leave at your door
Please tell us in the notes of your order
and we will note that on your shipping label. 


We Gladly accept exchanges - with the exception of earrings. 
All exchanges to be shipped back to Love Nelli in the original packaging
Unwashed , Unworn & With tags still attached.
Please contact us within 14 days of Delivery.
 Return shipping will be billed as per our shipping terms.
Alternatively you can opt for a credit - you will receive a coupon code for the amount of the item you are returning and you can
use that against a future purchase. 
Love Nelli includes guarantees that cannot be excluded under the
Australian Consumer Law.
You are entitled to a replacement or refund for a major failure.
You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the
failure does not amount to a major failure.
If the failure is minor, I reserve our right to offer to
repair only and not offer a refund.
Miss use of an item will void these conditions. 
Send all returns to ;- 
30 Lushington St East Gosford